Upload
Job Description
Taaleem is committed to safeguarding and promoting the welfare of children. We hold ourselves to a high standard of effective practices in relation to child protection and we are committed to safeguarding and promoting the welfare of children. We expect all staff to share this commitment.
All successful applicants must be willing to undergo enhanced child protection screening appropriate to the post, including various background checks including, receipt of high-quality references, proof of relevant qualifications, identification and police checks, including overseas checks. No member of staff will be able to start until these checks are complete and this process takes, on average, a month.
Harrow International School Dubai is seeking an exceptional Parent Relations Executive to join its founding school.
As part of our founding team, you will play a pivotal role in building a vibrant and inclusive community where the learning of every individual is at the heart of daily life. Guided by the Harrow values, our staff will create an environment in which every pupil is nurtured, challenged, and empowered to achieve their very best.
Job Purpose:
The Parent Relations Executive plays a key role in delivering an exceptional parent experience across all touchpoints within the school community. The role is responsible for fostering strong relationships with current and prospective families, supporting parent engagement initiatives, managing communications, and ensuring a premium standard of customer service aligned with the values and ethos of Harrow.
The successful candidate will act as an ambassador for the school, promoting a welcoming, professional, and relationship-driven environment that reflects the prestige and standards associated with the Harrow brand.
Key Responsibilities:
Parent and Family Engagement
- Develop and maintain positive relationships with parents and families to promote strong communication, trust, and engagement within the school community.
- Serve as a primary point of contact for parents, ensuring all enquiries, concerns, and requests are handled professionally, promptly, and with empathy.
- Provide support and guidance to parents regarding their child’s educational journey and overall school experience.
- Handle parent concerns and complaints effectively, ensuring issues are addressed sensitively, professionally, and in a timely manner.
- Support the onboarding and orientation process for new families to ensure a seamless transition into the school community.
- Manage prospective parent journey and follow-up engagement.
- Ensure consistent premium service across all parent touchpoints.
Events & Community Relations
- Organise and coordinate parent engagement events and activities, including parent-teacher conferences, open houses, workshops, information sessions, and parent education programmes.
- Establish/manage Harrow Parent School Association.
- Promote active parent participation in school initiatives and community-building activities.
- Encourage parent advocacy and community leadership.
- Build relationships with corporate and local partners.
- Support external engagement to drive awareness and enrolment.
- Support the delivery of a positive and inclusive school culture that enhances student learning and achievement.
Community & Marketing Support
- Manage and maintain parent communication channels including newsletters, social media platforms, and school websites.
- Draft, coordinate, and distribute parent communications, announcements, invitations, and community updates.
- Ensure communication is aligned with the school’s brand, tone, and premium customer experience standards.
Admissions & Administrative Support
- Assist with admissions and enrolment processes, including responding to enquiries, supporting and delivering high-quality school tours, and guiding prospective families through the admissions journey.
- Maintain accurate parent records and communication logs within school systems and CRM platforms.
- Own a structured complaints handling process.
- Track, escalate, and report parent concerns and trends.
- Prepare reports and summaries related to parent engagement activities and feedback.
- Oversight of reception / visitor experience.
Data and Continuous Improvement
- Define and track metrics such as:
- Parent satisfaction scores
- Event participation rates
- Collect and analyse data relating to parent engagement, communication effectiveness, and parent satisfaction to support school improvement initiatives.
- Recommend opportunities to enhance the parent experience and strengthen community relations.
Skills
Qualifications
- Hold a relevant degree
Experience
- 3-5 years’ experience in customer relations, parent engagement, admissions, hospitality, or a client-facing role.
- Previous experience within an international school environment is highly desirable
Competencies:
- Excellent interpersonal and communication skills.
- Strong customer service and relationship management abilities.
- Ability to manage sensitive situations with professionalism and diplomacy.
- Excellent organisational and administrative skills with strong attention to detail.
- Proficiency in Microsoft Office and communication/CRM platforms.
- Ability to multitask and work effectively in a fast-paced environment.
Attributes:
- Warm, approachable, and relationship-focused.
- Professional, polished, and service-oriented.
- Proactive, adaptable, and solutions-driven
- Passionate about building strong school-family partnerships.
- Committed to supporting a positive and inclusive school culture.
School Values and Behaviours
All staff are expected to conduct themselves in line with the school’s values which are: Courage, Honour, Humility and Fellowship. While the School’s values set out what matters most to us, the behaviours below are intended as a shared set of expectations to refer to, and standards to aspire to, in our dealings with others. They are the practical application of our values.
COURAGE
- We remain optimistic and purposeful in a disrupted world.
- We take responsibility for our decisions, even the hard ones.
- We always challenge poor behaviour in ourselves and others.
- We are open to new ideas, and seek fresh challenges.
HONOUR
- We keep our promises.
- We act with integrity – doing the right thing, even when it is difficult or when no one is watching.
- We respect and value our traditions whilst setting them in the context of today.
HUMILITY
- We work hard to serve others within the School and across our wider communities where possible putting their interests before our own.
- We give and seek honest and appropriate feedback, reflect on our failures and learn from them.
- We support each other through challenges and whatever the outcome, we celebrate those that took part.
FELLOWSHIP
- We respect each other and value our differences, knowing that we are more effective and more resilient working together.
- We are kind and inclusive; we value the contribution that each of us makes.
- We role model the behaviours that we would like to see in others; we ask only of others what we would be prepared to do ourselves.
Equality, diversity and inclusion are values that are important to us at Taaleem. We believe in diversity of thought and actively welcome everyone regardless of their background to bring their valuable and relevant skills to our community.
Note: It is an offence to apply for the role if you are barred from engaging in regulated activity relevant to children.
This advertisement is posted on behalf of Harrow International School Dubai which is part of the group owned by Taaleem Holdings PJSC and independently operated under a licence to use the Harrow School brand. For further details of the relationship, please see the relationship statement on the harrowdubai.ae website. Accordingly, applicants should be aware that the employer will be part of Taaleem Holdings PJSC’s group and under its control and not Harrow School.
Job Details
Preferred Candidate
Harrow International School Dubai
In 2024, Harrow School UK entered into a landmark agreement with Taaleem, enabling the establishment of two new Harrow International Schools in the United Arab Emirates. This exciting partnership combines Harrow’s 450-year legacy of exceptional pedagogy with Taaleem’s unwavering commitment to delivering the highest standards of education. Harrow Schools in the UAE will offer world-class education rooted in the Harrow values of courage, honour, humility and fellowship; with a strong focus on preparing students for entry to world class universities.
With a history stretching back to 1572, Harrow’s heritage enriches the daily life of the School’s entire community, developing in pupils, staff, and parents a strong collective spirit and a shared sense of belonging to something that transcends generations.
Equally, Harrow Schools aim to be at the forefront of educational development in the 21st century, using inspiring teaching and coaching techniques, the most up-to-date technology, and top-class facilities and resources. The essence of Harrow is this balance between tradition and innovation, between continuity and change, between the old and the new.
Harrow Schools in the UAE will offer an ambitious curriculum, the highest standards of teaching, child-centred pastoral care, and superb opportunities for leadership and community service.
The Harrow International Schools use Harrow School’s Name and Badge under a sub-licence granted by Harrow International Schools Limited (HISL), a trading subsidiary of the charity registered in England and Wales with charity number 310033 which owns Harrow School and its trademarks, in return for a fee. The educational, administrative, financial and other operational responsibilities of the Harrow International Schools are separate from those of Harrow School and rest with their owners and operators. The schools' fees are paid to their owners and operators and not to Harrow School or HISL. Under the sub-licence, the schools are required to reflect Harrow School’s educational purpose, practice, strategy and philosophy and each is regularly evaluated by representatives of HISL.
