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Job Description
Taaleem is committed to safeguarding and promoting the welfare of children. At Taaleem, we hold ourselves to a high standard of effective practices in relation to child protection, and we are committed to safeguarding and promoting the welfare of children. We expect all staff to share this commitment. Successful applicants will be subject to various background checks including receipt of references, proof of relevant qualifications, identification, and police checks, including overseas checks.
Job Purpose
The major responsibility of the IT Manager is to provide complete desktop support to Taaleem Schools technology users. The IT Support exercise a combination of management, customer service and technical skills during the performance of duties. The primary focus of the role involves responding to technology problems providing effective technical assistance, support and advise to troubleshoot and diagnose hardware, software and other peripheral workstations problems. Leadership and driving an experienced support team.
Skills
Accountabilities:
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To provide direct, one on one support to quickly identify and resolve computer user problems.
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Investigates specific hardware, software, network, and associated problems; takes corrective actions to resolve such issues to restore service as quickly as possible
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Manages and priorities support calls and tickets and responds in timely manner to requests
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Maintains contacts with end users to ensure issues are resolved
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Installs, tests, modifies and maintains a full range of software, hardware, application products.
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Updates records of maintenance or changes to assets to maintain accurate inventory lists.
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Monitor trends and the reoccurrence of computer user problems; troubleshoot and investigates the cause of system/application problem(s).
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Full spectrum of Directory Resource Administration (ADDS) activities such as; creating/terminating users/computers accounts, adding/removing users/groups membership and file permissions, file recoveries, application software installation and upgrades, troubleshooting communication tools (Outlook, Skype for Business).
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Managing iOS Devices and iOS Server.
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Managing IT Equipment including laptop trollies, IT labs, whole school facilities such as Auditorium, PD rooms, Boardrooms etc.
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Managing Budgets and creating solutions to IT challenges within the school
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Driving the IT support team into delivering exceptional and timely services
Person Specification:
Education: Bachelor’s degree, supplemented by a relevant computer certificate program
Experience: A minimum of three years’ experience in computer systems support.
Competencies: Demonstrated experience providing excellent customer service skills are required
Attributes:
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Ability to manage a team with a positive and collaborative approach
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Exceptional customer service and communication skills
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Problem solving skills
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ITIL awareness
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Relevant technical qualifications from recognised vendors (Microsoft, Apple, etc
Job Details
Dubai British School Emirates Hills
Taaleem and DBS Emirates Hills Taaleem, one of the largest education providers in the UAE, proudly celebrates Dubai British School Emirates Hills for our ‘Outstanding’ ratings, awarded by both the Dubai Schools Inspection Bureau (DSIB) and British Schools Overseas (BSO). We are a thriving British international school, located in The Springs area of Dubai’s Emirates Hills delivering high-quality National Curriculum for England education to over a thousand students aged 3 to 18. Our mission of ‘Enjoy, Aspire, Achieve’ perfectly captures the ethos of our great school, where students thrive in a nurturing yet challenging environment - able to achieve the best possible educational outcomes and flourish as individuals during the experience. It is this warmth of spirit that sets DBSEH apart, where every student, every member of staff and every parent can find their place. Schools are often talked about as being ‘happy places’, but DBSEH is made up of happy people - happy to be respected, valued, and appreciated, given every opportunity to succeed in a way that is meaningful to them. DBS Emirates Hills Curriculum Our curriculum is modelled on the National Curriculum for England and adapted to our own international context, leading to a challenging set of GCSE, BTEC and GCE A Level courses from Year 10 to Year 13. We feel the opportunities that students enjoy outside the classroom are just as important as the main curriculum and we offer an extensive and varied Extra-Curricular Activities (ECA) programme.
