Upload
Job Description
Taaleem is committed to safeguarding and promoting the welfare of children. At Taaleem, we hold ourselves to a high standard of effective practices in relation to child protection, and we are committed to safeguarding and promoting the welfare of children. We expect all staff to share this commitment. Successful applicants will be subject to various background checks including receipt of references, proof of relevant qualifications, identification, and police checks, including overseas checks.
Job Purpose
The major responsibility of the IT Technician is to provide complete desktop support to Taaleem Schools technology users. The IT Support exercise a combination of management, customer service and technical skills during the performance of duties. The primary focus of the role involves responding to technology problems providing effective technical assistance, support and advise to troubleshoot and diagnose hardware, software and other peripheral workstations problems.
Skills Description
Key Accountabilities
· Manage the needs of the end user against those of any service providers
· Ability to deal with hardware issues and software installation
· Managing help desk requests
· Confidently with Teacher and Staff Tech support
· Managing iOS Devices and iOS Server
· Giving desktop support/ trouble shooting to all members of the school community.
· Managing IT Equipment including laptop trollies, CT labs, whole school facilities such as Auditorium, PD rooms, Boardrooms etc.
· Printer management including the re-ordering of consumables
· Undertake computer rebuilds when appropriate
· Set up and removal of IT equipment (Assemblies, presentations, training etc.)
· Other duties as reasonably expected
Person Specification
Education:
Bachelor degree in Information Technology or equivalent degree
Experience:
Minimum of 2 years in a similar field
Competencies:
· Knowledge and understanding of all IT issues in school.
· Regular updates should be part of the day-to-day role and being aware of them is essential.
· The ability to communicate with all staff is important especially when dealing with technical issues that may affect the day-to-day practice.
· An ability to assess the school hardware and keep stock in as good a working condition as possible so that the SLT can plan for replacement is essential.
Attributes:
· Outstanding Communication and organization skills
· Good interpersonal skills
· Calm and diplomatic
Job Details
Job Title
IT Support Technician
Job Country
United Arab Emirates
Job City
Dubai
Job Role
Information Technology
Preferred Candidate
Career Level
Mid Career
Residence Location
United Arab Emirates
Dubai British School Emirates Hills
Taaleem and DBS Emirates Hills Taaleem, one of the largest education providers in the UAE, proudly celebrates Dubai British School Emirates Hills for our ‘Outstanding’ ratings, awarded by both the Dubai Schools Inspection Bureau (DSIB) and British Schools Overseas (BSO). We are a thriving British international school, located in The Springs area of Dubai’s Emirates Hills delivering high-quality National Curriculum for England education to over a thousand students aged 3 to 18. Our mission of ‘Enjoy, Aspire, Achieve’ perfectly captures the ethos of our great school, where students thrive in a nurturing yet challenging environment - able to achieve the best possible educational outcomes and flourish as individuals during the experience. It is this warmth of spirit that sets DBSEH apart, where every student, every member of staff and every parent can find their place. Schools are often talked about as being ‘happy places’, but DBSEH is made up of happy people - happy to be respected, valued, and appreciated, given every opportunity to succeed in a way that is meaningful to them. DBS Emirates Hills Curriculum Our curriculum is modelled on the National Curriculum for England and adapted to our own international context, leading to a challenging set of GCSE, BTEC and GCE A Level courses from Year 10 to Year 13. We feel the opportunities that students enjoy outside the classroom are just as important as the main curriculum and we offer an extensive and varied Extra-Curricular Activities (ECA) programme.
