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Job Description
Job Purpose:
The major responsibility of the IT End-User Support is to provide complete desktop support to Taaleem Schools technology users. The IT End-User Support exercise a combination of customer service, technical skills and leadership during the performance of duties. The primary focus of the role involves responding to technology problems providing effective technical assistance, support and advise to troubleshoot and diagnose hardware, software and other peripheral workstations problems.
Key Accountabilities:
- To provide direct, one on one support to quickly identify and resolve computer user problems.
- Investigates specific hardware, software, network, and associated problems; takes corrective actions to resolve such issues to restore service as quickly as possible.
- Manages and priorities support calls and tickets and responds in timely manner to requests.
- Maintains contacts with end users to ensure issues are resolved.
- Installs, tests, modifies and maintains a full range of software, hardware, application products.
- Updates records of maintenance or changes to assets to maintain accurate inventory lists.
- Monitor trends and the reoccurrence of computer user problems; troubleshoot and investigates the cause of system/application problem(s).
- Full spectrum of Directory Resource Administration (ADDS) activities such as; creating/terminating users/computers accounts, adding/removing users/groups membership and file permissions, file recoveries, application software installation and upgrades, troubleshooting communication tools (Outlook, Skype for Business).
- Managing iOS Devices and iOS Server.
- Managing IT Equipment including laptop trollies, IT labs, whole school facilities such as Auditorium, PD rooms, Boardrooms etc.
- Lead an experienced team of IT support specialists.
Skills
Person Specifications:
Education: Bachelor’s degree, supplemented by a relevant computer certificate program.
Experience: A minimum of five-years’ experience in computer systems support.
Competences: Demonstrated experience providing excellent customer service and management skills are required.
Attributes: Exceptional leadership, customer service and communication skills, Problem solving skills, ITIL awareness, Relevant technical qualifications from recognised vendors (Microsoft, Apple, etc.). Must be a dynamic problem solver.
Job Details
Greenfield International School
At Greenfield International school we pride ourselves on being more than just a school. We are a community of children, young people, educators and families who all play special and unique roles in making GIS the amazing place that it is.
Greenfield International School, a member of the highly regarded Taaleem group and accredited by the Council of International Schools, opened its doors in 2007. We are fully authorised as an International Baccalaureate Continuum World School and offer the IB Curriculum from Kindergarten through to Grade 12. We are one of only a few schools in Dubai who offer our students two pathways in the senior school, both the IB Career-related Programme and IB Diploma Programme.
As a new member of our community, you will immediately notice that we are a true international school, rich with cultural diversity. Our students come from over 80 different countries and we are immensely proud of how they show respect for their individual heritage. Through the values of the IB, they also work together as true global citizens. On a daily basis they demonstrate to us that they are respectful, open-minded and tolerant, and place great value on their education.
As committed IB practitioners, our staff at Greenfield International School are experienced international educators and the driving force behind the school’s academic and pastoral success. Our classrooms are vibrant student-centred environments where inquiry-based approaches are balanced with direct teaching. Our teachers actively strive to encourage children’s natural curiosity and love of learning both inside and outside the classroom. They take great care to support each child’s social and emotional growth and encourage them to apply their learning in such a way that has a positive impact on the world.
Greenfield understands that not only we want every student to reach their potential academically, but we also strive to provide the chance for children to flourish in all areas. We provide a rich offering of Extra Curricular Activities (ECAs), music, the arts and both social and competitive sports teams. With support from our passionate and talented staff, many students achieve regional and even national success while others embrace the opportunity to explore their passions, learn something new and have a lot of fun!
