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Job Description
Job Purpose
The major responsibility of the IT End-User Support is to provide complete desktop support to Taaleem Schools technology users. The IT End-User Support exercise a combination of customer service and technical skills during the performance of duties. The primary focus of the role involves responding to technology problems providing effective technical assistance, support and advise to troubleshoot and diagnose hardware, software and other peripheral workstations problems.
Key Accountabilities
- To provide direct, one on one support to quickly identify and resolve computer user problems.
- Investigates specific hardware, software, network, and associated problems; takes corrective actions to resolve such issues to restore service as quickly as possible.
- Manages and priorities support calls and tickets and responds in timely manner to requests.
- Maintains contacts with end users to ensure issues are resolved.
- Installs, tests, modifies and maintains a full range of software, hardware, application products.
- Updates records of maintenance or changes to assets to maintain accurate inventory lists.
- Monitor trends and the reoccurrence of computer user problems; troubleshoot and investigates the cause of system/application problem(s).
- Full spectrum of Directory Resource Administration (ADDS) activities such as; creating/terminating users/computers accounts, adding/removing users/groups membership and file permissions, file recoveries, application software installation and upgrades, troubleshooting communication tools (Outlook, Skype for Business).
- Managing iOS Devices and iOS Server.
- Managing IT Equipment including laptop trollies, IT labs, whole school facilities such as Auditorium, PD rooms, Boardrooms etc.
Skills
Education: Bachelor’s degree, supplemented by a relevant computer certificate program.
Experience: A minimum of two-years’ experience in computer systems support.
Competencies:
Demonstrated experience providing excellent customer service skills are required.
Attributes:
- Exceptional customer service and communication skills.
- Problem solving skills.
- ITIL awareness.
- Relevant technical qualifications from recognised vendors (Microsoft, Apple, etc.)
Taaleem is committed to safeguarding and promoting the welfare of children. At Taaleem, we hold ourselves to a high standard of effective practices in relation to child protection, and we are committed to safeguarding and promoting the welfare of children. We expect all staff to share this commitment. Successful applicants will be subject to various background checks including receipt of references, proof of relevant qualifications, identification, and police checks, including overseas checks.
Job Details
Preferred Candidate
About This Company
Dubai British School Mira
Primary, Prep, & Secondary School Dubai, United Arab Emirates https://www.dubaibritishschoolmira.ae/enquire-now.htmlOur School Dubai British School Mira is part of the Taaleem family of schools and will offer an exceptional learning experience for more than 1600 students aged between 3 and 18 years of age. The school is unique in many ways and has been built to the highest specifications, informed by forward-thinking approaches to learning. Facilities include large, light and airy classrooms; purposefully-designed, shaded, outdoor learning spaces; extensive sports facilities, including an 8-lane 25-metre swimming pool with training pool, tennis courts, a fully-equipped functional gym space and multiple sports halls; a food technology room; a digital arts space and a large black-box theatre. Our multi-cultural environment offers an exceptional combination: the best of a well-rounded British education, delivered within a truly international community. Nurturing high levels of wellbeing is central to our mission, and so creating a caring and supportive environment which allows both staff and students to thrive is essential. Our Curriculum Dubai British School Mira will follow the Early Years Foundation Stage (EYFS) framework in the Foundation Stage, before moving into the National Curriculum for England from Year 1 through to GCSE, BTEC and A-Level pathways in the Secondary school. The curriculum is significantly influenced by the local context and culture within a global setting and is enhanced by the purposeful use of technology. Interdisciplinary learning will allow children to deepen their understanding of concepts across the curriculum, with STEAM playing an integral role in this. The curriculum will be delivered through the highest-quality teaching, with all learners being understood, nurtured, and celebrated. High standards maintained consistently across the school will ensure all children fulfil their potential as well-rounded individuals.
