IT Support Technician

Taaleem is committed to safeguarding and promoting the welfare of children. We hold ourselves to a high standard of effective practices in relation to child protection and we are committed to safeguarding and promoting the welfare of children. We expect all staff to share this commitment.

All successful applicants must be willing to undergo enhanced child protection screening appropriate to the post, including various background checks including, receipt of high-quality references, proof of relevant qualifications, identification and police checks, including overseas checks. No member of staff will be able to start until these checks are complete and this process takes, on average, a month. 

Harrow International School Dubai is seeking to appoint a skilled and proactive IT Support Technician to join its founding school.

As part of our founding team, you will play a pivotal role in building a vibrant and inclusive community where the learning of every individual is at the heart of daily life. Guided by the Harrow values, our staff will create an environment in which every pupil is nurtured, challenged, and empowered to achieve their very best.

Key Responsibilities:

•        Manage the needs of the end user against those of any service providers
• Ability to deal with hardware issues and software installation
• Managing help desk requests
• Confidently with Teacher and Staff Tech support
• Managing iOS Devices and iOS Server
• Giving desktop support/ trouble shooting to all members of the school community.
• Managing IT Equipment including laptop trollies, CT labs, whole school facilities such as Auditorium, PD rooms, Boardrooms etc.
•  Printer management including the re-ordering of consumables
• Undertake computer rebuilds when appropriate
• Set up and removal of IT equipment (Assemblies, presentations, training etc.)
• Other duties as reasonably expected

Education: Bachelor degree in Information Technology or equivalent degree

Experience:   A minimum of 2 years working in a similar field

Competencies:

• Knowledge and understanding of all IT issues in school.
• Regular updates should be part of the day-to-day role and being aware of them is essential.
• The ability to communicate with all staff is important especially when dealing with technical issues that may affect the day-to-day practice. 
• An ability to assess the school hardware and keep stock in as good a working condition as possible so that the SLT can plan for replacement is essential.

Attributes:

• Outstanding Communication and organization skills
• Good interpersonal skills
• Calm and diplomatic
• Ability to think about ways to improve communication for support

School Values and Behaviours

All staff are expected to conduct themselves in line with the school’s values which are: Courage, Honour, Humility and Fellowship. While the School’s values set out what matters most to us, the behaviours below are intended as a shared set of expectations to refer to, and standards to aspire to, in our dealings with others. They are the practical application of our values.

COURAGE

• We remain optimistic and purposeful in a disrupted world.
• We take responsibility for our decisions, even the hard ones.
• We always challenge poor behaviour in ourselves and others.
• We are open to new ideas, and seek fresh challenges.

HONOUR

• We keep our promises.
• We act with integrity – doing the right thing, even when it is difficult or when no one is watching.
• We respect and value our traditions whilst setting them in the context of today.

HUMILITY

• We work hard to serve others within the School and across our wider communities where possible putting their interests before our own.
• We give and seek honest and appropriate feedback, reflect on our failures and learn from them.
• We support each other through challenges and whatever the outcome, we celebrate those that took part. 

FELLOWSHIP

• We respect each other and value our differences, knowing that we are more effective and more resilient working together.
• We are kind and inclusive; we value the contribution that each of us makes.
• We role model the behaviours that we would like to see in others; we ask only of others what we would be prepared to do ourselves.

Equality, diversity and inclusion are values that are important to us at Taaleem. We believe in diversity of thought and actively welcome everyone regardless of their background to bring their valuable and relevant skills to our community.

Note: It is an offence to apply for the role if you are barred from engaging in regulated activity relevant to children.

This advertisement is posted on behalf of Harrow International School Dubai which is part of the group owned by Taaleem Holdings PJSC and independently operated under a licence to use the Harrow School brand. For further details of the relationship, please see the relationship statement on the harrowdubai.ae website. Accordingly, applicants should be aware that the employer will be part of Taaleem Holdings PJSC’s group and under its control and not Harrow School.