Admissions Assistant

Safeguarding Statement

Taaleem is committed to safeguarding and promoting the welfare of children. We hold ourselves to a high standard of effective practices in relation to child protection and we are committed to safeguarding and promoting the welfare of children. We expect all staff to share this commitment.

 All successful applicants must be willing to undergo enhanced child protection screening appropriate to the post, including various background checks including, receipt of high-quality references, proof of relevant qualifications, identification and police checks, including overseas checks. No member of staff will be able to start until these checks are complete and this process takes, on average, a month. 

Job Purpose

Post-holder will work closely with the Admissions Manager to provide a professional and high-quality admissions service to all enquirers, applicants and their families, both from the UAE and abroad. 

The Admissions Assistant works collaboratively to deliver a high-quality standard of support, ensuring that services are efficient and effective. The post-holder will provide administrative support to ensure that procedures are adhered to, and specific projects are effective.

This is a busy and varied role involving daily communication with academic staff, pupils and visiting families. The post-holder needs to work well under pressure, to have excellent organisational skills, to demonstrate good use of initiative and to have the ability to multi-task and prioritise. A collaborative and coherent approach is essential to ensure that, regardless of circumstances, the team is fully conversant with processes and procedures and able to contribute effectively to any activity within the team.

The post-holder will be dealing with enquiries, making appointments and conducting interviews and testing as appropriate on a daily basis. The post-holder will need to support the team at all times.

The Admissions Assistant must understand and practice all aspects on the Admissions Manager role so she can cover this position when the Admissions Manager is not available. 

Key Accountabilities:

Database Management

Effective use of the data management system is essential. The Admissions Assistant will be required to:

• Enter data accurately and within appropriate timescales into the student database system from initial enquiry onwards.

Analysis and Research

• Undertake database training as necessary to enable the development, creation and use of admissions statistical reports, in order to monitor progress against targets and identify trends.

Admissions Process

• The Admissions Assistant’s involvement in the recruitment process is to support the Admissions Manager.
• Meet with families on a daily basis and support the Admissions Manager, ensuring the level of service to address all enquiries and applications is timely.

Administration

• General administrative support duties to ensure the smooth running of the Admissions Office.
• Responds efficiently to a constant stream of questions via telephone and email regarding the School and the Admissions process from prospective and new parents. This includes communicating clearly with those who may not be familiar with the curriculum and for whom English is not their first language.
• Sends out promotional literature to prospective families and other representatives.
• Ensures that proper correspondence and documentation is received and acknowledged, filed, and that departments are notified as appropriate, working closely with the Registrar to chase any documents outstanding.
• Processes admissions documents.
• Provides support for the administration relevant to student enrolment.

 Parent Engagement and Recruitment Events

• Attend and support admissions specific events including virtual and digital, all open day events and taster days and coffee mornings.
• Conduct school tours, as required, for prospective families which effectively sell the school, promoting the school’s academic and non-academic achievements.

Education:         Hold a relevant degree

Experience:      

• 2-3 years’ experience in Customer Service Sales ideally in an education or luxury/premium hospitality setting

Competencies: 

• Effective communicator at different levels, both orally and in writing
• Ability to deliver a high level/premium customer service
• Interpersonal skills, able to operate in a multi-cultural environment. 
• Solid time management skills, the ability to multi-task and cope with peaks of demand.
• Computer literate, proficient in excel and able to navigate all social media platforms.

Attributes:

• Results driven.
• Tenacity
• Closing ability
• Attentiveness, able to listen effectively and ask questions.
• Resilient, able to work under pressure.
• School Values and Behaviours

All staff are expected to conduct themselves in line with the School’s values which are:  Courage, Honour, Humility and Fellowship. While the School’s values set out what matters most to us, the behaviours below are intended as a shared set of expectations to refer to, and standards to aspire to, in our dealings with others. They are the practical application of our values.

COURAGE

• We remain optimistic and purposeful in a disrupted world.
• We take responsibility for our decisions, even the hard ones.
• We always challenge poor behaviour in ourselves and others.
• We are open to new ideas, and seek fresh challenges.

 HONOUR

• We keep our promises.
• We act with integrity – doing the right thing, even when it is difficult or when no one is watching.
• We respect and value our traditions whilst setting them in the context of today.

  HUMILITY

• We work hard to serve others within the School and across our wider communities where possible putting their interests before our own.
• We give and seek honest and appropriate feedback, reflect on our failures and learn from them.
• We support each other through challenges and whatever the outcome, we celebrate those that took part.

 FELLOWSHIP

• We respect each other and value our differences, knowing that we are more effective and more resilient working together.
• We are kind and inclusive; we value the contribution that each of us makes.
• We role model the behaviours that we would like to see in others; we ask only of others what we would be prepared to do ourselves.

Equality, diversity and inclusion are values that are important to us at Taaleem. We believe in diversity of thought and actively welcome everyone regardless of their background to bring their valuable and relevant skills to our community.

Note: It is an offence to apply for the role if you are barred from engaging in regulated activity relevant to children.